The people I was with and I had many windows in our cabin that needed upgraded. Over the past ten years, every one of us bought one or many windows a year, and my partner did the window upgradement, but instead of the cheap single pane windows the general contracting supplier originally put int he house, every one of us now had triple pane windows and new window casings! The people I was with and I were down to needing only many more window upgradements. The people I was with and I ran into a problem when my partner fell off a ladder and broke many ribs and his arm, however he could no longer do the labor it takes when doing a window upgradement. The people I was with and I contacted many people, including the supplier every one of us bought the window upgradement kits from, and asked all of them if they knew of someone who could do the upgradements. The people every one of us bought the window upgradement kits from told us they had a crew that did the work. He would send them to the home and see how much labor it was going to take. I reminded him they offered a special. If you bought many window upgradement kits; you got them installed for free. The guy told us that was if you bought them and advised the window upgradement by them at the time of the sale. I thought this was a horrible way to do business, however every one of us had to have the window upgradement done; Even though it didn’t rest well with us, every one of us had to have them do the window upgradement for us. Two weeks later, the window upgradements were done, however at a hefty cost. The people I was with and I called the supplier and asked about a discounted price! When he said no, every one of us knew every one of us would never buy another product from that corporation.