We had several windows in our home that needed replaced.
Over the past ten years, we bought one or two windows a year, and my husband did the window replacement.
Instead of the cheap single pane windows the general contracting company originally put int he house, we now had triple pane windows and new window casings. We were down to needing only two more window replacements. We ran into a problem when my husband fell off a ladder and broke two ribs and his arm. He could no longer do the work it takes when doing a window replacement. We contacted several people, including the company we bought the window replacement kits from, and asked all of them if they knew of someone who could do the replacements. The people we bought the window replacement kits from told us they had a crew that did the work. He would send them to the house and see how much work it was going to take. I reminded him they offered a special. If you bought two window replacement kits; you got them installed for free. The man told us that was if you bought them and requested the window replacement by them at the time of the sale. I thought this was a horrible way to do business, but we had to have the window replacement done. Even though it didn’t sit well with us, we had to have them do the window replacement for us. Two weeks later, the window replacements were done, but at a hefty cost. We called the company and asked about a discounted price. When he said no, we knew we would never buy another product from that company.