I really do not like it when service workers are not on time.
- You set some kind of appointment, end up waiting all day and ruining your day, then they do not show up on time anyhow! This is what happened the last time I called an independent heat and A/C specialist in my area.
They were supposed to be at my home to do a tune up on my central heating and air conditioning system unit at 4pm and they did not show up until 5pm! I was not happy about this because I went out of my way to be sure I was home from work early that day in order to meet the heating and air conditioning specialist to do the tune up and check up on my central heating and cooling unit. His excuse was not a good one either. I would have understood if it was something like getting caught in traffic or something like that. But he tells me that the heating and air conditioning appointment before me was taking longer than expected. That would have been a good and acceptable excuse if he had called me to let me know. But instead nothing is said and he just shows up an hour late! Communication is very important and very good customer service. And this independent heating and air conditioning specialist did not do this. In the future I think I am going to hire one of our local heating and air conditioning companies because at least they are on time and if they are not, they will have the courtesy to let you know ahead of time!